Refund Policy
Thank you for shopping at Sothway.com. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide a receipt or proof of purchase to complete your return.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status. If your return is approved, we will initiate a refund to your original payment method.
- Refund processing times may vary depending on your card issuer or bank, but it typically takes between 5–10 business days.
3. Non-Refundable Items
Certain types of items cannot be returned or refunded:
- Perishable or consumable goods
- Items on final sale or clearance
- Digital products or downloadable content
- Gift cards or other promotional items
4. Exchanges
If you received a defective or damaged item, we will gladly replace it with a new item of the same kind. Please contact us at info@sothway.com for exchange instructions.
5. Shipping Costs
- You will be responsible for paying the shipping costs associated with returning your item unless the item was received damaged or defective.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
6. Late or Missing Refunds
- If you haven’t received your refund after the estimated processing time, please first check with your bank or card provider.
- If you still have not received your refund, please contact us at info@sothway.com for further assistance.
7. Cancellations
Orders can only be canceled before they are shipped. Once an order has shipped, it is no longer eligible for cancellation. If you need to cancel an order, please contact us immediately at info@sothway.com.
Contact Us
For questions about our Refund Policy or assistance with returns, please contact us at info@sothway.com.